Using Online Registration (if available)
Is your system secure?
The online registration system employs 128-bit SSL encryption. You will see the lock symbol in your address bar indicating that your data is secure when being passed in our system.
 

Which browsers can I use?
This registration system supports modern browsers such as Firefox, Chrome, Edge, Safari, and Opera. If you are experiencing difficulty using a browser, you may want to consider upgrading to its latest version (this may include upgrading from Internet Explorer to Edge).
 

What is your privacy policy?
Your personal information is kept confidential. Your address and e-mail are never sold to any other organization by MyRec.com. View our Privacy Policy.
 

Is there a convenience fee for using online registration and/or any additional fees?
The Recreation Department has the option to charge an extra fee for the convenience of online registration. Any fee, if applicable, will be listed during the checkout process before you commit to payment.
 

Who can I contact with more questions?
Contact your Recreation Department with questions regarding account access, registrations, reservations, and other purchases in the system.
 

Username and Password
What is my Login?
Each account has an account login. All adult members within the account can access the account with a unique username and password. It should not be shared with anyone other than those people listed on the account.
 

What is my Username & Password?
Each account shares 1 password per adult member. This, and the username set up during account creation is used to login to the online registration system to register any member in your account and to print a pre-registration form to be mailed or handed in at the office.
 

Can I change my Username or Password?
You can change your username and password at any time by visiting your account. Your recreation department uses your email address, which may be different from your username, to notify you of important changes to activities such as cancellations.
 

What if I forget my Username and/or Password?
Click on the 'I Forgot My Username or Password' link in the login screen and enter your billing email address. Your username and a password reset link will be emailed to you. If the email address you used to open your account is no longer active, you will not receive your username & password. Contact your recreation department for assistance.
 

My Account
How do I set up my account?
Click on the 'Create Account' link under the Account navigation item. Follow the steps indicated on those pages to establish an account and then add all household members. Please enter all information accurately. The recreation department will be notified you have opened an account.
 

What email address should I provide for online registration?
Use your main email address when opening your account. The email address you provide will be used for all notices such as; cancellations, updates, transaction receipts, etc. Please remember to update your email account information in the system if it changes.
 

Why are participants asked for their birth date?
Certain programs or activities have age requirements. Having the participant's birth date on file helps avoid incorrect registrations.
 

How do I add another person to my account?
Log into your account to access the account overview page then click on the 'Add Member' link.
 

How can I update my account (address, phone, email, etc.)?
To change your account information login into your account and click on the appropriate links. In most situations your recreation department will block the ability to change birth dates and resident status.